Terms and Conditions
Welcome to Rose Furniture. These Terms and Conditions (“Terms”) govern your use of our website and services, as well as any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our website or purchase our products.
Please read these Terms carefully before making any purchase.
About Rose Furniture
Rose Furniture is a UK-based furniture retailer offering modern, luxury-inspired, and affordable furniture for homes across London and the United Kingdom. We specialise in living room furniture, bedroom furniture, dining furniture, office furniture, storage solutions, and home décor.
Use of Our Website
By using our website, you confirm that:
- You are at least 18 years old or accessing the website under the supervision of a parent or guardian
- You will use the website only for lawful purposes
- You will not misuse, copy, or interfere with the website or its content
- You will not attempt to gain unauthorised access to any part of the website, server, or systems
We reserve the right to suspend or restrict access if we believe our website is being misused.
Product Information
We aim to ensure all product descriptions, images, pricing, and availability information are accurate and up to date. However:
- Colours may vary slightly due to screen settings and lighting conditions
- Dimensions and specifications are approximate unless otherwise stated
- Some products may differ slightly from images due to manufacturing updates or supplier changes
- Availability is subject to stock levels and may change without notice
We reserve the right to modify or discontinue products at any time without prior notice.
Pricing and Payments
All prices displayed on our website are in GBP (£) and include or exclude VAT as clearly stated.
We reserve the right to change prices at any time, but any changes will not affect confirmed orders.
Payment must be made in full at the time of purchase unless otherwise agreed. We accept secure payment methods including debit cards, credit cards, and other approved online payment systems.
All payments are processed through secure third-party payment providers. We do not store full card details on our servers.
If a payment is declined or fails, we are not obligated to fulfil the order.
Orders and Contract Formation
When you place an order on our website, you are making an offer to purchase products from us. Your order is only accepted when we confirm it via email or when the order is dispatched.
We reserve the right to refuse or cancel orders for reasons including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Failure to meet payment requirements
- Delivery restrictions
If we cancel an order after payment has been taken, you will receive a full refund.
Delivery
We aim to deliver products within the estimated delivery timeframe provided at checkout. However, delivery times are not guaranteed and may vary depending on location, stock availability, and courier schedules.
Important delivery conditions:
- Delivery dates are estimates only
- Customers must ensure accurate delivery information is provided
- Additional charges may apply for difficult access locations
- Failed deliveries due to incorrect information or missed appointments may incur additional fees
- Risk of goods passes to the customer upon delivery
We are not responsible for delays caused by external factors such as courier issues, weather conditions, or unforeseen circumstances.
Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely happy, you may be eligible for a return in accordance with the following conditions:
- Items must be returned within the specified return period [Insert Days, e.g., 14 or 30 days]
- Products must be unused, in original packaging, and in resaleable condition
- Certain items (such as custom-made or clearance products) may not be eligible for return
- Customers may be responsible for return shipping costs unless the item is faulty or incorrect
Refunds will be processed once returned items are inspected and approved. Processing times may vary depending on payment providers.
Cancellations
Orders may only be cancelled before dispatch. Once an order has been dispatched, it will be treated under our Returns Policy.
We reserve the right to cancel any order if necessary. In such cases, a full refund will be issued.
Product Warranty
Some products may come with a manufacturer or supplier warranty. Warranty coverage, duration, and terms vary depending on the product.
The warranty does not cover:
- Normal wear and tear
- Accidental damage or misuse
- Improper assembly or installation
- Damage caused by external factors
Customers are advised to follow all care and usage instructions provided with their furniture.
Limitation of Liability
To the maximum extent permitted by law, Rose Furniture shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of income, profits, or business opportunities
- Delays or failure in delivery due to external circumstances
- Damage caused by misuse or improper installation of products
Our total liability for any claim arising from a purchase shall not exceed the total amount paid for the product in question.
Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and design elements, is the property of Rose Furniture or its content suppliers.
You may not copy, reproduce, distribute, or use any content without prior written permission.
User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
You agree to:
- Provide accurate and up-to-date information
- Keep your password secure
- Notify us immediately of any unauthorised access
We are not responsible for any loss resulting from unauthorised use of your account.
Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in that policy.
Third-Party Services
Our website may include links or integrations with third-party services such as payment gateways, delivery providers, or external websites.
We are not responsible for the content, policies, or practices of third-party services.
Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, government actions, or technical failures.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
It is your responsibility to review these Terms periodically.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Contact Us
If you have any questions regarding these Terms and Conditions, you may contact us at:
Rose Furniture
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
By using our website and purchasing from Rose Furniture, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.